Terms & Conditions

1. Introduction

These Terms of Service govern your access to and use of Futuravex’s website and services. By using the site, you agree to comply with these terms. If you disagree, please do not use our services.

2. Account Registration

To use certain features, you may need to register an account. You are responsible for keeping your account credentials confidential and ensuring the accuracy of the information you provide.

3. User Obligations

As a user, you agree not to engage in fraudulent activities, unauthorized transactions, or violate any laws or regulations while using the website.

4. Order Process

When placing an order, you agree to provide accurate information, and you authorize Futuravex to process your payment securely. Your order will be processed upon confirmation of payment.

5. Product Information

We strive to ensure that all product descriptions and prices are accurate. However, errors may occur. In such cases, we reserve the right to correct any discrepancies and inform you of the changes.

6. Pricing

All prices are listed in USD and may be subject to change without notice. Additional taxes, shipping, and handling fees may apply.

7. Payment Methods

We accept a variety of payment methods, including credit/debit cards and other secure payment processors. Your payment details will be securely processed.

8. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping methods, delivery times, and associated costs. Delivery times may vary based on your location.

9. Returns and Refunds

Our Return & Refund Policy outlines the conditions under which products can be returned or refunded. Items must be in unused and original condition for a return.

10. Cancellation Policy

Orders can be canceled within 24 hours of purchase. Cancellations made after that may be subject to a processing fee or not be possible depending on the order’s status.

11. Limitation of Liability

Futuravex is not responsible for any damages or losses arising from the use of our website, including but not limited to errors, interruptions, or viruses.

12. Intellectual Property

All content on the site, including text, graphics, logos, and trademarks, is owned by Futuravex or licensed to us. You may not use our intellectual property without prior consent.

13. User Content

If you submit any content (e.g., reviews, feedback) to the website, you grant Futuravex a license to use, modify, or distribute it as we see fit.

14. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or policies of these external sites.

15. Privacy and Security

Your use of the website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

16. Force Majeure

Futuravex is not liable for delays or failure to perform due to circumstances beyond our control, including natural disasters, acts of war, or technical issues.

17. Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which Futuravex operates, and any disputes will be subject to the courts of that jurisdiction.

18. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, with the updated date.

19. CONTACT US

If you have any questions, concerns, or requests regarding these Legal Terms or the Services, please contact us using the following details:

• Store Address: 377 Broadway, New York, NY 10013, United States
• Business Address: S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Viet Nam
• Email: support@futuravex.com
• Phone: +1 (323) 484-8220
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)
• We are a global business with fulfillment in the US and customer support based in Vietnam. Our US return center is located at 377 Broadway, New York, NY 10013, United States

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.