Shipping

Thank you for choosing Futuravex, operated by futuravex LLC. We are committed to ensuring that your shopping experience is smooth and that your order is delivered safely and promptly. Please review the following details regarding our shipping process.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Shipping Time

Estimated delivery time is 5–8 business days for most orders within the United States. Please note that shipping times may vary slightly depending on your location and external factors such as weather or carrier delays.

Shipping Carriers

We currently ship orders using USPS and YunExpress, depending on the destination and fulfillment center availability. A tracking number will be provided once your order has been shipped.

Shipping Fee

We offer a flat-rate shipping fee of $4.99 per order.

Shipping Restrictions

Please note that we do not ship to U.S. territories, military addresses (APO/FPO/DPO), or island destinations at this time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package in real-time.

Contact Us

If you have any questions or require further assistance with your order, please contact us:

• Store Address: 377 Broadway, New York, NY 10013, United States
• Business Address: S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Viet Nam
• Email: support@futuravex.com
• Phone: +1 (323) 484-8220
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)
• We are a global business with fulfillment in the US and customer support based in Vietnam. Our US return center is located at 377 Broadway, New York, NY 10013, United States

Your satisfaction is our highest priority. Thank you for shopping with Futuravex!