Refund Policy

At Futuravex (operated by Futuravex LLC), we strive to ensure a smooth and transparent process for refunds, order cancellations, and exchanges. Please review our policy below for detailed guidance.

Your satisfaction is our priority. If you’re not happy with your order for any reason, please review our return and refund policy below.

Order Cancellation

Orders can be canceled within 24 hours of purchase without penalty. After this period, cancellations may be subject to a 10% restocking or processing fee, depending on the fulfillment status.

Eligibility for Returns

You may request a return within 60 days of receiving your order if the item is:

• Damaged during shipping
• Defective or malfunctioning
• Not as described or wrong item received

To be eligible, the item must be unused, in its original condition and with all tags and packaging intact.

Non-Returnable Items

We cannot accept returns or refunds for:

• Items used or worn
• Products missing original tags or packaging
• Issues caused by incorrect use or mishandling

Return Process

To begin a return, please contact us at support@futuravex.com with:

• Your order number
• A brief explanation of the issue
• Photo or video evidence (if applicable)

Once approved, we will provide return instructions and shipping details.

Refunds

After receiving and inspecting the returned item, we will notify you of the refund status. If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping fees are non-refundable unless the return is due to our error.tisfaction is our highest priority.

If you have any questions, concerns, or requests regarding these Legal Terms or the Services, please contact us using the following details:

• Store Address: 377 Broadway, New York, NY 10013, United States
• Business Address: S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Viet Nam
• Email: support@futuravex.com
• Phone: +1 (323) 484-8220
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)
• We are a global business with fulfillment in the US and customer support based in Vietnam. Our US return center is located at 377 Broadway, New York, NY 10013, United States